We are currently investigating a service disruption affecting the Uphold Card.
US Uphold Card: Card transactions may be being declined at the merchant. Any amounts debited from your Uphold balance for transactions that were declined at the merchant will be reversed automatically.
UK Uphold Card: Some Card transactions may be being declined at the merchant. Any amounts debited from your Uphold balance for transactions that were declined at the merchant will be refunded once the issue is resolved.
In the meantime, we recommend using an alternative payment method where possible.
Our team is actively working to resolve this issue and will provide updates as they become available.
We apologise for the inconvenience and appreciate your understanding.