System Status

All Systems Operational

Uptime over the past 90 days. View historical uptime.
Mobile Wallet Operational
90 days ago
100.0 % uptime
Today
Web Wallet Operational
90 days ago
100.0 % uptime
Today
Deposits & Withdrawals Operational
90 days ago
100.0 % uptime
Today
API Operational
90 days ago
100.0 % uptime
Today
Topper Operational
90 days ago
99.98 % uptime
Today
easyBitcoin.app Operational
90 days ago
100.0 % uptime
Today
Ascent Operational
90 days ago
100.0 % uptime
Today
Enterprise API Operational
90 days ago
100.0 % uptime
Today
Enterprise Portal Operational
90 days ago
100.0 % uptime
Today
Uphold Website Operational
90 days ago
100.0 % uptime
Today
Uphold Debit Card Operational
90 days ago
100.0 % uptime
Today
Vault Key Generation Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Nov 9, 2025

No incidents reported today.

Nov 8, 2025

No incidents reported.

Nov 7, 2025
Service Disruption: Solana withdrawals
Resolved - This incident has been resolved.
Nov 7, 17:59 UTC
Investigating - We're experiencing delays processing Solana withdrawals affecting Uphold and Topper.

Our team is actively investigating to identify the root cause and restore normal operations as quickly as possible.

We’ll provide updates as soon as they become available.

Thank you for your patience and understanding.
Nov 7, 15:00 UTC
Nov 6, 2025

No incidents reported.

Nov 5, 2025

No incidents reported.

Nov 4, 2025
Scheduled Maintenance: Polkadot Network Migration
Completed - The scheduled maintenance has been completed.
Nov 4, 16:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 4, 08:00 UTC
Scheduled - Start Time: November 4, 2025, at 3:00 AM (EST)
Expected Duration: Up to 8 hours

Impact: Deposits and withdrawals for Polkadot and Polkadot Asset Hub

Overview
- We’ll be supporting the Polkadot network migration to Polkadot Asset Hub - a major upgrade that will move all Polkadot transactions, balances, and supported assets to the Asset Hub.
- After the migration, all DOT activity will take place on the new Polkadot Asset Hub network.

Timeline
November 3 (11:00 AM EST):
- Deposits and withdrawals via the Polkadot network will be suspended as migration preparations begin.

November 4 (3:00 AM EST):
- Deposits and withdrawals via the Polkadot Asset Hub will be temporarily suspended.
- Maintenance will begin and is expected to last up to 8 hours.
- During this period, Polkadot-related transactions may display as “Processing.”

Post-migration:
- All DOT and supported asset deposits and withdrawals will take place exclusively via the Polkadot Asset Hub.
- The Polkadot Asset Hub network will appear as “Polkadot” in the Uphold app.

Applies to: Uphold and Topper

We appreciate your patience as we complete this upgrade. Updates will be posted here as they become available.
Nov 3, 13:53 UTC
Nov 3, 2025

No incidents reported.

Nov 2, 2025

No incidents reported.

Nov 1, 2025

No incidents reported.

Oct 31, 2025

No incidents reported.

Oct 30, 2025

No incidents reported.

Oct 29, 2025

No incidents reported.

Oct 28, 2025
Scheduled Maintenance: Deposits and Withdrawals
Completed - The scheduled maintenance has been completed.
Oct 28, 08:45 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 28, 08:30 UTC
Scheduled - Schedule: Tuesday, October 28, 2025, starting at 04:30 ET (up to 15 minutes)

We’ll be performing scheduled maintenance in our payments infrastructure. During this window:

The following payment methods will not be available for both deposits and withdrawals:
- Apple Pay
- Google Pay
- Interac
- Paypal
- Venmo
- Pix
- SPEI

Affected products: Uphold, Topper and easyBitcoin.app

This maintenance is part of ongoing improvements to reliability and performance.

We appreciate your understanding.
Oct 23, 16:22 UTC
Oct 27, 2025
Delayed Crypto Transactions
Resolved - This incident has been resolved.
Oct 27, 10:31 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Oct 26, 03:16 UTC
Investigating - We’re addressing a technical issue that’s temporarily affecting crypto withdrawals on Uphold {and Topper}.

We're on it and expect to restore full service shortly.

We’ll post regular updates here as more information becomes available.

Thank you for your patience and understanding. We apologize for any inconvenience.
Oct 26, 02:39 UTC
Oct 26, 2025
Scheduled Maintenance: USD Bank Connectivity
Completed - The scheduled maintenance has been completed.
Oct 26, 10:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 26, 06:00 UTC
Scheduled - Schedule: Sunday, October 26, 2025, starting at 06:00 UTC (up to 4 hours)

Our banking provider for USD deposits and withdrawals will perform scheduled maintenance. During this window:

The following will queue and be processed once maintenance is complete (push payments):
- Incoming USD deposits via ACH
- Incoming USD deposits via RTP
- Incoming USD deposits via FedNow
- Incoming USD deposits via Wire

The following will be temporarily unavailable (pull payments and linked services):
- In-app bank deposits (Plaid)
- Transfers to or from USD Interest accounts
- Linking a USD bank account
- Opening new USD Interest accounts
- Creating new USD unique account details

Affected products: Uphold, Topper, Enterprise API, Ascent, and easyBitcoin.app

This maintenance is part of ongoing improvements to reliability and performance.

We appreciate your understanding.
Oct 22, 13:48 UTC
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