Uphold Status

Trading, Deposits & Withdrawals for NXRA temporarily unavailable

Monitoring - Withdrawals have been reinstated. Deposit and Trading NXRA remain suspended due to insufficient liquidity.

Full support for NXRA will be reinstated as soon as market conditions allow.
Aug 19, 2024 - 15:07 UTC

Investigating - Due to a security concern on the Nexera Network the chain is currently halted. As such NXRA deposits and withdrawals are disabled. Team is monitoring with the Nexera Foundation to resume regular processing.
Aug 07, 2024 - 08:29 UTC

Uptime over the past 90 days. View historical uptime.

Mobile Wallet Operational

90 days ago

100.0 % uptime

Today

Web Wallet Operational

90 days ago

100.0 % uptime

Today

Deposits & Withdrawals Operational

90 days ago

97.56 % uptime

Today

API Operational

90 days ago

100.0 % uptime

Today

Topper Operational

90 days ago

100.0 % uptime

Today

Uphold Website Operational

90 days ago

100.0 % uptime

Today

Uphold Debit Card Operational

90 days ago

100.0 % uptime

Today

Vault Key Generation Operational

90 days ago

100.0 % uptime

Today

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

Upcoming Maintenance || Systems Upgrade Oct 27, 2024 09:00-10:00 UTC

Uphold will be performing a systems-wide upgrade on Sunday, October 27th, at 9am UTC / 5am ET. The upgrade is expected to last approximately 1 hour.

During this window, Uphold, Topper & Ascent services including the app, web-services, Uphold card and APIs will be unavailable.
Posted on Oct 21, 2024 - 13:54 UTC

Past Incidents

Oct 24, 2024

No incidents reported today.

Oct 23, 2024

Kaspa || Withdrawals delay

Resolved - This incident has been resolved.
Oct 23, 13:00 UTC

Update - We are continuing to investigate this issue.
Oct 22, 09:25 UTC

Investigating - Due to a network fees spike, we're experiencing delays processing Kaspa withdrawals.

We're actively working on this matter and we'll provide updates as they become available.
Oct 22, 09:24 UTC

Upcoming Maintenance || Systems Upgrade (Sandbox)

Completed - The scheduled maintenance has been completed.
Oct 23, 09:41 UTC

Verifying - The scheduled upgrade to our Sandbox systems is complete.
Oct 23, 09:28 UTC

In progress - We are performing a scheduled upgrade to our systems in our Sandbox environments. This process is expected to last up to 2 hours.

During this window, Uphold, Topper & Ascent Sandbox services including the app, web-services, Uphold card and APIs will be briefly unavailable.

We apologize in advance for any inconvenience. We’ll be back up shortly.
Oct 23, 08:26 UTC

Scheduled - Uphold will be performing a Sandbox systems-wide upgrade today, October 23rd, at 9:30am UTC / 5:30am ET. The upgrade is expected to last approximately 2 hours.

During this window, Uphold, Topper & Ascent Sandbox services including the app, web-services, Uphold card and APIs will be unavailable.
Oct 23, 08:22 UTC

Oct 22, 2024

Oct 21, 2024

No incidents reported.

Oct 20, 2024

No incidents reported.

Oct 19, 2024

No incidents reported.

Oct 18, 2024

Service Disruption || Uphold Wallet

Resolved - This incident has been resolved.
Oct 18, 17:18 UTC

Monitoring - A fix has been implemented and we are monitoring the results.
Oct 18, 14:57 UTC

Investigating - We're experiencing issues with our services.

Wallet login and in-app services are affected so you may observe unexpected behaviours.

We are working on it and we'll provide updates as they become available.

Our apologies for the inconvenience.
Oct 18, 14:54 UTC

Oct 17, 2024

No incidents reported.

Oct 16, 2024

No incidents reported.

Oct 15, 2024

Scheduled Maintenance || Systems Upgrade (Sandbox)

Completed - The scheduled maintenance has been completed.
Oct 15, 10:13 UTC

Verifying - The scheduled upgrade to our systems has been completed.

Our team is monitoring to ensure that all systems return to normal.
Oct 15, 10:08 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 15, 08:14 UTC

Scheduled - We are performing a scheduled upgrade to our systems in our Sandbox environments. This process is expected to last up to 180 mins.

During this window, Uphold, Topper & Ascent Sandbox services including the app, web-services, Uphold card and APIs will be briefly unavailable.

We apologize in advance for any inconvenience.

We’ll be back up shortly.

Team Uphold.
Oct 15, 08:13 UTC

Oct 14, 2024

No incidents reported.

Oct 13, 2024

No incidents reported.

Oct 12, 2024

No incidents reported.

Oct 11, 2024

No incidents reported.

Oct 10, 2024

No incidents reported.

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