GALA || Deposits and Withdrawals temporarily disabled

Incident Report for Uphold

Resolved

This incident has been resolved.

Posted May 22, 2023 - 10:35 UTC

Update

GALA withdrawals are now re-enabled - thank you for bearing with us!

We're working on re-enabling deposits.

Posted May 17, 2023 - 17:52 UTC

Monitoring

Deposits and withdrawals will be re-enabled 48 hours after the contract upgrade.

Posted May 15, 2023 - 16:26 UTC

Update

We are continuing to investigate this issue.

Posted May 15, 2023 - 16:22 UTC

Investigating

In preparation for the GALA Contract Upgrade, we've temporarily disabled Deposits and Withdrawals for GALA.

For more information, please check our dedicated FAQ - https://support.uphold.com/hc/en-us/articles/15403688841627

Posted May 15, 2023 - 16:22 UTC

This incident affected: Mobile Wallet, Web Wallet, and API.