Scheduled Maintenance: Identity & Verification Services

Scheduled Maintenance Report for Uphold

Completed

The scheduled maintenance has been completed.
Posted Jan 29, 2026 - 09:15 UTC

In progress

Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Jan 29, 2026 - 08:00 UTC

Scheduled

Schedule: Thursday, January 29, 2025, starting at 03:00 AM EST (up to 15 minutes)

We’ll be performing scheduled maintenance on our identity services. During this time window:
- Transactions and actions that require biometrics check will not be possible.
- User onboarding flows that require address verification may be temporarily impacted.
- Establishing a trusted session where a biometrics check is required will not be possible, which may affect login for some users.

Affected products: Uphold, Topper, Enterprise API, Ascent, and easyBitcoin.app

This maintenance is part of ongoing improvements to reliability and performance.

We appreciate your understanding.
Posted Jan 26, 2026 - 18:23 UTC
This scheduled maintenance affected: Mobile Wallet, Web Wallet, Topper, easyBitcoin.app, Ascent, and Enterprise API.