System Status

All Systems Operational

Uptime over the past 90 days. View historical uptime.
Mobile Wallet Operational
90 days ago
100.0 % uptime
Today
Web Wallet Operational
90 days ago
100.0 % uptime
Today
Deposits & Withdrawals Operational
90 days ago
99.18 % uptime
Today
API Operational
90 days ago
100.0 % uptime
Today
Topper Operational
90 days ago
99.98 % uptime
Today
Enterprise Portal Operational
90 days ago
100.0 % uptime
Today
Uphold Website Operational
90 days ago
100.0 % uptime
Today
Uphold Debit Card Operational
90 days ago
100.0 % uptime
Today
Vault Key Generation Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

[Scheduled Maintenance] EUR & GBP - Deposits & Withdrawals Oct 7, 2025 05:00-06:00 UTC

Scheduled: October 7th, 2025, at 5:00AM (UTC)
Expected Duration: Up to 1 hour

Our banking provider for EUR and GBP deposits and withdrawals will be undergoing maintenance for one hour.
- Any deposits or withdrawals during this time will be queued.
- All queued payments will be processed once maintenance is complete.

We appreciate your understanding.
Posted on Sep 23, 2025 - 16:57 UTC
Oct 5, 2025

No incidents reported today.

Oct 4, 2025

No incidents reported.

Oct 3, 2025

No incidents reported.

Oct 2, 2025

No incidents reported.

Oct 1, 2025
Service Disruption | Topper
Resolved - This incident has been resolved.
Oct 1, 19:52 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Oct 1, 19:34 UTC
Investigating - We’re experiencing an issue causing Topper to load slowly or fail for some users.

Our team is actively investigating and will provide updates here as they become available.

Thank you for your understanding.
Oct 1, 18:40 UTC
Sep 30, 2025
Deposits & Withdrawals via Crypto Networks
Resolved - This incident has been resolved.
Sep 30, 13:34 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Sep 30, 11:54 UTC
Update - We are continuing to investigate this issue.
Sep 30, 11:03 UTC
Investigating - Due to an issue with one of our service providers, we’re experiencing delays processing deposits and withdrawals via crypto networks.

Your transaction may take longer than usual to complete. Once the issue is resolved, queued transactions will be processed.

Our team has identified the issue and is actively working with the provider on a fix.

We apologise for the inconvenience.
Sep 30, 10:30 UTC
Sep 29, 2025
Trading for LAI Temporarily Suspended
Resolved - This asset will be delisted.
Sep 29, 09:37 UTC
Identified - LOOM trading resumed. LAI remains temporarily suspended
Jun 4, 16:49 UTC
Investigating - Trading on LOOM and LAI has been temporarily suspended due to current market conditions and insufficient liquidity.

We are closely monitoring both assets and will provide updates should the situation change.

Thank you for your understanding.
May 9, 13:01 UTC
Sep 28, 2025

No incidents reported.

Sep 27, 2025
Staking Rewards payout delays
Resolved - This incident has been resolved.
Sep 27, 22:12 UTC
Monitoring - A fix has been implemented and we're monitoring the results.

All Staking Payouts should be completed in the next few hours.
Sep 26, 15:56 UTC
Investigating - We’re experiencing a delay in processing payouts for Staking Rewards.

Our team is actively working on a fix, and payouts will resume as soon as the issue is resolved.

We'll post updates as soon as we have them.
Sep 26, 11:20 UTC
Sep 26, 2025
Service Disruption | Transactions on Bittensor (TAO) network
Resolved - This incident has been resolved.
Sep 26, 13:47 UTC
Investigating - We’re experiencing issues with the Bittensor (TAO) network, which are affecting transactions on both Uphold and Topper platforms.

Some transactions may appear pending or delayed. These will be processed once the underlying issue is resolved.

Our team is actively working to resolve the issue and expects to restore full service shortly.

We’ll continue to post updates here as more information becomes available.

Thank you for your patience and understanding. We apologize for any inconvenience caused.
Sep 26, 10:32 UTC
Sep 25, 2025

No incidents reported.

Sep 24, 2025
[Scheduled Maintenance] Hedera Network
Completed - The scheduled maintenance has been completed.
Sep 24, 18:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 24, 16:50 UTC
Scheduled - Scheduled: September 24, 2025, at 4:50 PM (UTC)
Expected Duration: Up to 1 hour and 10 minutes

Deposits and withdrawals for all assets on the Hedera network will be temporarily queued during this maintenance period.

Transactions will display as “Processing” until maintenance is complete.
Sep 23, 08:47 UTC
Sep 23, 2025

No incidents reported.

Sep 22, 2025
[Scheduled Maintenance] Alephium Network
Completed - The scheduled maintenance has been completed.
Sep 22, 14:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 22, 14:00 UTC
Scheduled - Scheduled: September 22, 2025, at 2:00 PM (UTC)
Expected Duration: Up to 30 minutes

Deposits and withdrawals for all assets on the Alephium network will be temporarily queued during this maintenance period.

Transactions will display as “Processing” until maintenance is complete.
Sep 22, 08:59 UTC
Sep 21, 2025

No incidents reported.

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